Shipping Policy
At Aurora Cookware, we do everything we can to make sure your order arrives safely, smoothly, and as quickly as possible. Below you'll find all the details about our shipping process, delivery timelines, and what to expect after placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed after 12 PM CET will begin processing the next business day. During peak periods (promotions, holidays, product launches), processing times may be slightly extended. If this happens, we'll keep you informed via email.
2. Shipping Times & Carriers
Once shipped, estimated delivery times are:
United States: 7–10 business days
United Kingdom: 7–12 business days
Australia: 10–15 business days
Canada: 7–12 business days
New Zealand: 10–15 business days
Orders are fulfilled through trusted logistics partners and shipped via reliable carriers such as:
* USPS
* UPS
* FedEx
* DHL
This ensures safe delivery and proper tracking for your Aurora Cookware products.
3. Order Tracking
Once your order ships, you'll receive a confirmation email with:
* Your tracking number
* A direct tracking link
Please allow up to 48 hours for tracking updates to appear after shipment confirmation.
4. Delivery Confirmation
Once a carrier marks a package as Delivered, our shipping responsibility is considered fulfilled. If you cannot locate your package:
* Check with household members or neighbors
* Verify your shipping address
* Contact the carrier directly for assistance
Our support team is always happy to help guide you if needed.
5. Address Accuracy
Please ensure your shipping details are correct before completing checkout. Orders returned due to incorrect or incomplete addresses may require a reshipping fee. Aurora Cookware cannot be responsible for delays caused by incorrect customer-provided information.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery at: support@auroracookware.com
Include:
* Clear photos
* Brief description of the issue
We'll investigate quickly and arrange a replacement or suitable solution where appropriate.
7. External Shipping Delays
Shipping timelines are estimates and may occasionally be affected by:
* Carrier delays
* Weather conditions
* Customs processing
* Unexpected logistics disruptions
If your order hasn't arrived within 30 days, contact us and we'll assist immediately.
8. Fraud Prevention
To protect our customers, Aurora Cookware may:
* Request verification for high-value orders
* Cancel suspicious transactions
* Issue refunds for unauthorized payments
This helps maintain a safe shopping environment for everyone.
9. Subscription Orders (If Applicable)
For any subscription-based shipments:
* Standard shipping timelines apply
* Once shipped, orders cannot be canceled
* Future renewals can be canceled anytime before billing
10. Contact Us
For shipping questions or assistance:
Email: support@auroracookware.com
Business Hours: Monday–Friday, 8 AM–5 PM CET
We aim to respond within 24 hours.
11. Policy Updates
This Shipping Policy should be read alongside our Terms of Service, Refund Policy, and Privacy Policy. Aurora Cookware reserves the right to update this policy at any time to improve customer experience.
