At Aurora Cookware, we stand behind the quality and performance of our products. If you're not satisfied, we're here to help.
1. 90-Day Money-Back Guarantee
We offer a 90-Day Money-Back Guarantee on products purchased directly from our website. If more than 90 days have passed since delivery, we unfortunately cannot offer a refund or return.
2. Return Eligibility
To qualify for a return:
* The item must be purchased directly from Aurora Cookware
* You must contact us within 90 days of delivery
* The product should be in reasonable condition
Free gifts or promotional items are non-refundable.
3. How to Request a Return
To start a return, email: support@auroracookware.com
Include:
* Your full name
* Order number
* Reason for return
Our team will respond within 24 hours (Mon–Fri) with next steps. Please do not return products without prior approval.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method. Shipping costs are non-refundable.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
* Contact us within 7 days of delivery
* Include photos/videos of the issue
We will arrange a replacement or refund where appropriate.
6. Refund Processing
Once your return is received and inspected:
* Inspection typically takes 2–3 business days
* Refunds are issued within 5–7 business days
* Processing time may vary depending on your bank/provider
You'll receive confirmation once the refund is processed.
7. Lost or Stolen Packages
Once a package is marked delivered, responsibility transfers to the carrier. If your package is missing:
* Check with neighbors/household members
* Contact the shipping carrier
* Notify our support team — we'll help where possible
8. Exchanges
We do not offer direct exchanges. If you'd like a different item, please:
1. Return the original product (if eligible)
2. Place a new order
9. Policy Updates
Aurora Cookware reserves the right to update this policy at any time.
10. Contact Us
For returns, refunds, or questions:
Aurora Cookware Support
📧 support@auroracookware.com
🕒 Monday–Friday, 8 AM–5 PM CET
