This Privacy Policy explains how Aurora Cookware ("we", "us", "our") collects, uses, and shares your personal information when you visit auroracookware.com (the "Site") or make a purchase.
By using our Site, you agree to the practices described below.
1. Information We Collect
When you visit or shop on our Site, we may collect:
A) Order & Contact Information
Name, email address, phone number
Billing and shipping address
Order details (items purchased, timestamps, order notes)
B) Payment Information
Payments are processed securely by our payment providers
We do not store full credit card numbers
C) Device & Usage Information
IP address, browser type, device identifiers
Pages viewed, clicks, session duration
Referral source (how you found our Site)
D) Marketing Preferences
Email/SMS opt-in status
Ad interactions (for measurement and retargeting)
We do not knowingly collect personal information from children under 16.
2. How We Use Your Information
We use your information to:
Fulfill and deliver your orders
Provide customer support and communicate order updates
Prevent fraud and protect transactions
Improve our Site and shopping experience
Measure marketing performance and show relevant ads (where permitted)
Send marketing emails/SMS only if you consent
3. Cookies & Tracking Technologies
We use cookies and similar technologies (pixels/tags) for:
Site functionality and checkout
Analytics and performance measurement
Advertising and retargeting (e.g., Meta, Google)
You can manage cookie preferences in your browser settings. Where legally required (EU/UK), non-essential cookies are only used after consent.
4. How We Share Information
We share personal information only as needed with trusted partners, such as:
Shopify (our ecommerce platform)
Payment processors (to process payments securely)
Fulfillment/shipping partners (to deliver your order)
Analytics providers (e.g., Google Analytics)
Advertising partners (e.g., Meta) for measurement and retargeting
We may also share information if required by law or to protect our rights and customers.
We do not sell your personal information for money. Some ad/analytics sharing may be considered "sharing" under certain laws (e.g., California). See Section 7.
5. Data Retention & Security
We retain personal information only as long as necessary for:
Order fulfillment
Customer support
Legal, tax, or accounting requirements
We use reasonable safeguards (encryption, access controls, secure providers). No method of transmission or storage is 100% secure.
6. Email & SMS Marketing
If you opt in, we may send you marketing messages.
Emails: you can unsubscribe anytime via the link in each email
SMS: reply STOP to unsubscribe, HELP for help
Message/data rates may apply
Consent is not a condition of purchase
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion (subject to legal obligations)
Opt out of targeted advertising / "sharing" (where applicable)
Withdraw consent for marketing at any time
California residents: you may have additional rights under CPRA. You can opt out of "sharing" for cross-context behavioral advertising by adjusting cookie settings and/or using opt-out tools provided by platforms.
EU/UK residents: we process your data to fulfill a contract (orders) and for legitimate business interests (security, improvement, analytics). Your information may be transferred outside the EU/UK (e.g., to the United States) using appropriate safeguards.
To exercise your rights, contact us at support@auroracookware.com.
8. Third-Party Services
Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will update the date at the top and, where required, provide notice.
10. Contact Us
For questions or requests regarding privacy:
Aurora Cookware
📧 support@auroracookware.com
🕒 Monday–Friday, 8 AM–5 PM CET
📍 Orteliusstraat 304-h, Amsterdam
